This Privacy Policy explains how Energy Pesa (the “Website,” “App,” or “Service”) collects, uses, and shares your personal data when you use our platform, including any mobile applications or services provided through it. By using the Service, you agree to this Privacy Policy and confirm that you are over 16 years of age (or have obtained parental/guardian consent). If you do not agree, you must not use the Service and should contact our support team to request account and data deletion.
TABLE OF CONTENTS
1. Personal Data Controller
2. Categories of Personal Data We Collect
3. Purposes of Processing Personal Data
4. Legal Basis for Processing
5. Sharing Your Personal Data
6. Your Privacy Rights
7. Age Limitation
8. Changes to This Policy
9. Data Retention
10. Contact Us
1. PERSONAL DATA CONTROLLER
The entity responsible for processing your personal data is energypesa.com. For any questions, contact us at support@energypesa.com.
2. CATEGORIES OF PERSONAL DATA WE COLLECT
We collect data you provide voluntarily (e.g., email, phone number) and data collected automatically (e.g., IP address, device information).
2.1 Data You Provide
– Required Information: First name, phone number, email.
– Optional Information: Last name, address, working hours, photos, and metadata.
– Publicly Available Data: Information you provide in your profile (e.g., phone number, address) will be publicly accessible. Be cautious about sharing sensitive details.
– Identity Verification: We may collect your name, government ID, and photo for verification purposes, using third-party services like Smile Identity Inc. This may include additional data like date of birth, gender, and address.
2.2 Data Collected Automatically
– Device and Location Data: IP address, device type, operating system, language settings.
– Usage Data: Interactions with the Service, features used, time spent.
– Advertising IDs: Apple IDFA or Google AAID (resettable via device settings).
– Cookies and Similar Technologies: Used to enhance functionality, security, and user experience. See our Cookies Policy for details.
3. PURPOSES OF PROCESSING PERSONAL DATA
We process your data for the following purposes:
1. Providing the Service: Enabling seamless use, addressing technical issues.
2. Customizing Your Experience: Tailoring content and offers to your preferences.
3. Account Management and Support: Responding to your requests and providing assistance.
4. Communication: Sending notifications, updates, and transactional emails.
5. Research and Analysis: Improving our Service, analyzing user behavior.
6. Marketing: Sending promotional emails, ads, and push notifications (opt-out available).
7. Personalized Ads: Tailoring ads based on your interactions with the Service.
8. Fraud Prevention: Enforcing Terms and Conditions, combating fraud.
9. Legal Compliance: Responding to law enforcement requests or legal obligations.
10. Payment Processing: Facilitating transactions through third-party payment processors.
4. LEGAL BASIS FOR PROCESSING
We process your data based on:
1. Your consent.
2. Performance of a contract with you.
3. Legitimate interests (e.g., improving the Service).
4. Legal obligations.
5. SHARING YOUR PERSONAL DATA
We share data with:
1. Service Providers: Cloud storage, analytics, marketing, and payment processors (e.g., Amazon, Google).
2. Law Enforcement: When required by law or to protect our rights.
3. Third Parties in Mergers/Acquisitions: In the event of a corporate transaction (e.g., sale, merger).
6. YOUR PRIVACY RIGHTS
You have the right to:
1. Access, Review, and Update your data via account settings or by contacting us.
2. Delete Your Data: Request erasure by emailing support@energypesa.com.
3. Object to Automated Processing: Request a review of automated decisions affecting your account.
4. Opt-Out of Marketing: Unsubscribe from emails or adjust push notification settings.
7. AGE LIMITATION
We do not knowingly collect data from users under 16. If you believe a minor has provided us with data, contact us immediately.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy. Material changes will be communicated to you. Continued use of the Service constitutes acceptance of the revised policy.
9. DATA RETENTION
We retain your data as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce agreements. Deleted data may be stored in hashed form for security purposes.
10. CONTACT US
For questions about this Privacy Policy or your personal data, contact us at support@energypesa.com.